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We're located at 5550 N Desert Blvd, El Paso, TX 79912
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Viva Collision Center West logo
Map 5550 N Desert Blvd, El Paso, TX Closed Today (915) 834-2850
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Home / About Viva collision center west a collision repair shop in El paso Tx / Viva collision center west customer reviews in El paso Tx

We Want to Hear from You!

At Viva Collision Center West, we strive to deliver an exceptional experience for every customer.  Your feedback is invaluable in helping us maintain the highest standards of service.

Please take a moment to share your recent visit with us. Your honest feedback helps us identify areas for improvement and ensure we continue to exceed your expectations.

We appreciate you taking the time and value your opinion.
5 Testimonials
4.8 out of 5 stars
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Sergio G. and his team did an Absolutely Amazing job on ALL of the repairs made to my daughter's charcoal gray 2019 RAM 1500. The truck looked brand new afterwards - We could NOT have been happier!
Robert Connatser
2024-04-01
Great communication / help from Sergio and Fatima with any questions I had or help I needed. Thank you both and team at Viva Collision!
Max Parker
2024-08-09
Fátima and Sergio were the most professional individuals with me. Took the time and with detail fixed my truck to make sure everything was ok. Highly recommended!! Thank you again for everything!!
Oscar Arrue
2023-12-07
Sergio and Fátima were a great help. Great customer service , very professional. Really appreciate taking care of us . Thank you for this wonderful experience . You should have more people like them .
Blanca Garcia
2024-01-08
My vehicle was damaged on 17 Dec 16 by winds casting rocks that damaged paint and a window (See photos), and I was given a claims estimate that it would take 8 days to repair. I dropped my vehicle off here on 28 Dec 16 to be repaired. It is now 15 Feb 17 (49 days later) and the vehicle is still unfinished. So far since the week of the 9-13 Jan, and every week there after, I have been told by Viva Collision that the vehicle will always be ready the next week. Apparently in Jan they had ordered the glass, but was waiting on back order for it to ship. Last week on 8 Feb 17 I was called and told that the order for the glass (that has been on back order since the vehicle was put into service) was the wrong glass and they had ordered the right glass and would arrive the following day. They also told me that the vehicle would be ready on Tuesday 14 Feb. Today on 15 Feb after calling to inquire about my vehicle I was told by them that they found more damage on the window moulding and are still waiting on the glass to arrive, which should be sometime next week... OK, so I've got my vehicle on Tuesday, 21 Feb. The vehicle is brand new pretty much. It turns out that someone has been labeling the glass wrong in the boxes when they were being shipped. Ford ordered a left sided window twice and was sent right sided. It took a third order of a right window for a left window to come in. The final product is very nice and I am happy, minus the waiting.... More
Alexander Frye
2017-02-23

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5550 N Desert Blvd, El Paso, TX 79912
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