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We're located at 5550 N Desert Blvd, El Paso, TX 79912
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Map 5550 N Desert Blvd, El Paso, TX Today 7:30-5pm (915) 834-2850
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Home / About Viva collision center west a collision repair shop in El paso Tx / Viva collision center west customer reviews in El paso Tx

We Want to Hear from You!

At Viva Collision Center West, we strive to deliver an exceptional experience for every customer.  Your feedback is invaluable in helping us maintain the highest standards of service.

Please take a moment to share your recent visit with us. Your honest feedback helps us identify areas for improvement and ensure we continue to exceed your expectations.

We appreciate you taking the time and value your opinion.
12 Testimonials
4.9 out of 5 stars
5 star
11
4 star
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UPDATED REVIEW: I left a 5-star review at the beginning of starting service with Viva Collision and I’ll paste that below. Now that my vehicle is finished, I am leaving an updated review. This new review is also 5-stars. My car looks beautiful! I was incredibly happy when I got it back from Viva. I ran over an 18-wheeler tire at night in the middle of the passing lane of i10 outside of Deming, NM. Fortunately, the majority of the damage appeared to be cosmetic as opposed to structural. Vivawas able to address every component of the necessary repairs. I felt extremely confident in Viva, especially because of the staff. My service advisor, Fatima, was excellent. She is thorough, professional, and highly proficient in the technicalities of repairs like mine. Fatima was always prompt and responsive, whether by phone or email. I am truly grateful for her assistance. Additionally, I had the pleasure of speaking to Sergio on several occasions. The gentleman is also incredibly sharp and extremely detailed. Fatima and Sergio kept me updated every step of the way. My car looks and is performing great. There are no visual indicators that anything ever happened to my car. If you’re in need of collision repair and/or the services Viva Collision provides, I highly recommend doing business with them. Thank you!! OLD REVIEW: I struck an 18-wheeler tire in the passing lane on i10 between Deming and Cruces and it caused significant damage to my Kia K4. The local Kia dealership I purchased from advised me that they partner with Viva Collision Center, and so I contacted them for services. My car is with them now and I will update this review once the car is repaired and service is complete. I’ve been impressed with the service I’ve received thus far, particularly from Fatima. They didn’t answer my initial call to them, but they promptly called me back, and I am not used to a business returning missed calls - this was appreciated. Fatima has been incredibly responsive, both by email and by phone, as well as detailed and courteous. She’s taken the time to brief me on their services, and she also arranged for my car to be towed to their location without me having to call my insurance. This was also greatly appreciated. Again, I will update this review once my car is complete, but I felt compelled by the service I’ve received thus far to leave a positive review for these folks. The attention to detail and responsiveness, especially from Fatima, makes me feel comfortable and confident having my car in their hands. Thank you!!... More
Ryan Michaud
2026-05-29
I got my front bumper painted and they paint matched it perfectly. They also did a courtesy wash which was must appreciated. Thanks so much to the Viva Collision team they have my trust!!
abel rubalcava
2026-03-30
Viva Collision Center West in El Paso went above and beyond for me. From the start, they were professional, friendly, and kept me updated throughout the entire process. What really stood out was how hard they fought to make sure my insurance covered everything , no shortcuts, no cutting corners, just true advocacy for their customer. The repairs on my 2022 Dodge Charger R/T are flawless. The paint match is perfect, the bodywork looks factory, and the car drove 154 miles home without a single issue. They handled the whole process so smoothly that what could have been a stressful situation turned into a surprisingly easy one. If you need collision repair and want a shop that will truly go to bat for you, Viva Collision Center West is the place. I couldn’t recommend them more highly.... More
Michael Gonzales
2025-08-09
If you're looking for a collision center that delivers exceptional results, provides top-notch customer service, and genuinely goes above and beyond, look no further than Viva Collision. They've earned a customer for life! Ray, Fatima, and Sergio are amazing.
Rosalie Urquieta
2025-06-19
I am very fascinated with the work done on my truck. My baby looks like new :) Thank you Fatima and your team!
Cristina Santos
2025-05-01
Sergio G. and his team did an Absolutely Amazing job on ALL of the repairs made to my daughter's charcoal gray 2019 RAM 1500. The truck looked brand new afterwards - We could NOT have been happier!
Robert Connatser
2024-04-01
Great communication / help from Sergio and Fatima with any questions I had or help I needed. Thank you both and team at Viva Collision!
Max Parker
2024-08-09
Fátima and Sergio were the most professional individuals with me. Took the time and with detail fixed my truck to make sure everything was ok. Highly recommended!! Thank you again for everything!!
Oscar Arrue
2023-12-07
Sergio and Fátima were a great help. Great customer service , very professional. Really appreciate taking care of us . Thank you for this wonderful experience . You should have more people like them .
Blanca Garcia
2024-01-08
I had another great experience with Viva Collision in El Paso, Texas. This is my second time bringing in my Ford F-250, and last year they also took excellent care of my Ford Raptor. Fatima is truly a collision repair expert. She’s professional, communicates clearly, meets deadlines, and delivers exactly as promised. She kept me informed throughout the process and made everything stress-free from start to finish. The quality of work is outstanding, and my trucks came back looking brand new every time. I highly recommend Viva Collision and Fatima to anyone looking for reliable, honest, and top-notch collision repair in El Paso!... More
Luis Aguirre
2026-02-05
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5550 N Desert Blvd, El Paso, TX 79912
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